The Company:

CrossPurpose is a non-profit organization abolishing relational, economic, and spiritual poverty through career and community development. Launched in 2008, our primary objective was to find tangible, practical ways to 'love our neighbor.' Over the years, this has taken many forms, from providing a night out for single moms, to starting a Cub Scout program for fatherless boys, to recruiting foster parents for kids in need, and establishing aftercare programs for those who were being released from incarceration. We have refined our mission as a career and community development program, and our programs focus on urban leadership development as well as job training tracks. We work with disadvantaged populations and equip them with the training and skills to overcome generational poverty and serve as allies throughout the entire process. Our dynamic team brings passion, diversity, and a universal commitment to our mission. As we grow our reach and deepen our impact, we are looking for the right people to join our team.

The Position:

The Launch Program Coach plays a vital role in the successful execution of the Launch Program by providing direct instruction, career coaching, and operational support to ensure participant engagement and career success. This individual supports job search efforts and ensures seamless program operations throughout the 6–12 week program. Using strategies such as motivational interviewing, long-term case management, problem-solving development, conflict resolution, resource referrals, soft skills training, and community building, the Launch Coach engages participants holistically.

Responsibilities:

• Online Program Execution
• Oversee participant progress and submit standardized documentation.
• Conduct retention outreach to participants who lapse in attendance.
• Attend new participant orientation and ensure completion of the required documentation.
• Administer required assessments to track participant progress.
• Schedule and conduct one-on-one coaching sessions tailored to the participant needs.
• Participant Support and Case Management
• Carry a caseload of 75 participants, providing individualized coaching and support.
• Utilize motivational interviewing, long-term case management, and problem-solving techniques to help participants achieve their goals.
• Assist participants in overcoming barriers to success, such as conflict resolution and resource referrals.
• Guide participants through soft skills training to enhance their ability to succeed in the program.
• Career Coaching
• Provide individualized coaching to participants, helping them develop career plans and stay accountable to their goals.
• Assist with job search strategies, resume development, interview preparation, and networking skills.
• Maintain detailed coaching notes in Salesforce for tracking participant progress and reporting compliance.
• Escalate concerns and challenges to the Lead Coach, program director, or case managers as appropriate.
• Program Operations & Administration
• Support data collection and reporting for grant funding, including success stories and required logs.
• Participate in team meetings and contribute to program development discussions.
• Other duties as assigned.
• Data Management and Reporting
• Maintain accurate and up-to-date records for all participants within the caseload.
• Track participant progress, outcomes, and program impact, providing regular reports to program leadership.

Qualifications:

• Career coaching experience and the ability to advise participants on career topics, including resume writing, cover letter writing, interviewing, etc. highly desirable
• Enthusiastic about coaching participants to develop career goals and action plans, and holding them accountable to work on their plans
• Highly energized by interpersonal interactions with the ability to set professional boundaries and maintain coaching authority.
• Knowledge of SNAP and TANF programs and the unique dynamics of recipient populations.
• Ability to build rapport with participants and effectively communicate across diverse racial and economic backgrounds
• Ability to become proficient quickly in Salesforce and other software.
• Deep passion for the CrossPurpose mission and values.
• Employees must provide a working laptop (PC preferred) and smartphone.

Salary + Benefits:

Hours: Monday - Friday 8:00 am - 5:00 pm, occasional other hours as scheduled

Salary: $58,000 - $69,600 Annually (Coach I)

Vacation: 15 days per year, plus the office is closed Christmas Day - New Year's Day, and staff have limited duties

Sick Days: 6 days per year

Insurance Benefits: Health, dental, vision, workers' compensation, unemployment, short-term disability, long-term disability

These and other benefits are discussed in more detail in our Employee Handbook.